Questions / Responses

General Information

  • What types of products does PluginCheap sell?

    PluginCheap sells two main types of products: WordPress plugins and online courses.

    PluginCheap has secured an agency subscription for most of the WordPress plugins it sells, letting us use one license on unlimited websites. This helps customers save money because we offer license activation services at an extremely low price. However, we can’t give customers license keys because reselling them is illegal.

    Rest assured that at PluginCheap, your trusted source for affordable plugins and courses, we prioritise providing high-quality items and services. We do not offer Nulled/GPL plugins, and every product undergoes thorough quality checks to ensure excellence in functionality, reliability, and performance.

  • How will I receive the plugin license key and file?

    Steps should I take after purchasing a WordPress Plugin:

    1. After purchasing the plugin, please install the ‘Temporary Login Without Password ‘ plugin on the website you want to activate the plugin on.

    2. We need temporary access to your website to manually enter the license key, which is a secure method for providing this access while using the mentioned plugin.

    3. Afterward, we will proceed to install the plugin and activate the license.

    4. Once the plugin is installed and activated on your site, we will send you the confirmation details.

    We can’t give customers license keys because reselling them is illegal.

    If you have any issues or questions, please don’t hesitate to reach out to our support team.

  • How long is the WordPress Plugin licence valid?

    The licenses are valid for the lifetime of the plugin. You will receive free, automatic updates to the plugin for as long as you own the license. This ensures you always have access to the latest version.

    These licenses provide you with the original plugin files directly from the developer. You are getting the full, authentic plugin with perpetual access and updates.

    However, direct support is not included with these licenses. The plugin is sold at a lower cost compared to purchasing it directly from the developer, as we do not provide hands-on support.

    In summary, these are complete, original plugin licenses with guaranteed lifetime validity and updates – just without bundled support services.

Licensing and Policies

  • Do I get instant access when I purchase an Item from PluginCheap?

    For online courses, students receive instant access to the course materials upon purchase.

    For WordPress plugins, customers do not receive the license key and download link instantly (because we don’t sell licenses). We aim to complete the activation within 1~3 hours of your purchase, with a maximum of 12 hours in rare cases.

  • Can I use the license on multiple websites?

    Unfortunately, you can’t. We have different plans, and we will activate the license according to the plan you purchased. Currently, we offer two plans: “Activate License for 1 Domain, Activate License for 3 Domains”.

  • What to do if I lost my license due to website errors/bugs?

    If you lose your license for any reason, simply contact our support team. We’ll instantly reactivate it for you, no matter the cause of the issue. We’re committed to ensuring a seamless experience.

  • What is your refund policy?

    For WordPress plugins: PluginCheap offers a 14-day money-back guarantee, but once the plugin is activated on your site, refunds are no longer accepted except in cases where the license doesn't work as described.

    For online courses: PluginCheap does not provide a 14-day money-back guarantee, but will accept refund requests if the course content does not match the original description or there are significant issues with the course materials, even after the 14-day period.